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Help Center
Product
You may request to us for return within seven (7) calendar days from the delivery date. We will request for the merchant to send to you the correct products or we may refund you depending on your request.
Order
Please follow the step-by-step guide below for the best shopping experience with us:
1. Log in to your account at Aladdin1 platform
2. Choose products
3. Add to cart
4. Confirm shopping cart
4. Checkout the item
5. Proceed to checkout
6. Fill in the delivery address details
7. Proceed with payment
8. You will receive and order confirmation to your registered email address
9. Aladdin1 delivers your parcel to the registered address
You may change your address as per step-by-step guide below:
1. Log in to your account at Aladdin1 platform
2. Go to your account
3. Click on addresses
4. Change your address
5. Click save address
You can only register your new account after one (1) month cycle date has passed since the date you deactivated your Aladdin1 account.
Payment
Aladdin1 currently supports online banking, debit cards, credit cards and eWallets. Other payment options will be made available in the future.
Aladdin1 currently do not provide Cash -On-Delivery (COD) as one of the payment method at the moment.
Yes, you may call your bank to activate the online purchase transcation feature if you have never done any online purchase transaction.
Aladdin1 will send to you a notification email regarding the order that you have placed and paid.
Refund
You may contact us via our Live Chat box, or you may also email us at [email protected] or you may reach out to us via our social media accounts.
Feedback
You may reach to us and send your feedback on Aladdin1 via contact us feature to report any issue that you encounter, or you may email us at [email protected] We appreciate every customer’s feedback and we will investigate and solve your concerns accordingly.
